Evening Pharmacy Technician Alice Chin

Alice Chin – pharmacy technician on duty the evening that Francis Abbott's prescription was filled.

(Background) I have been a pharmacy technician for 8 years, six years here at Sunshine Community Pharmacy.

I feel horrible about what happened to Mrs. Abbott - she is such a nice lady. 

Well, the night when her prescriptions got mixed up, I was supposed to be at work at 5:00.  When I was getting ready to leave, about 4:30, my car wouldn't start.  I saw one of my neighbours outside and we tried to boost my car, but it didn't work – so I ran inside and phoned Evelyn to tell her I would be late – that would have been at about 20 to 5.   My boyfriend usually gets home about 5:30 or so, so I told Evelyn I would be there by 6:00.   She was really nice about it and said she would stay until I got there.  I called my boyfriend and he said he would try to get home a bit early.  He did get home a little early and I ended up getting to work at about 5:45. 

Evelyn was telling me about what stage all the current work was at – Mrs. Abbott came in as Evelyn and I were talking and Vijay went over to give her the medications and speak with her.  Evelyn left about 6 I think and the rest of the evening was busy, but not too bad.  We are used to being busy with phone calls, helping customers, and actually filling prescriptions.

Who would you like to interview next? 

The Patient Frances Abbott and Daughter Sarah
Daytime Pharmacy Technician Evelyn Duncan
Pharmacist Vijay Sharma
interviews complete go to PHASE 2: ANALYZE INFORMATION

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